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Statement of what we do

Commonwealth Care Alliance strives to achieve the following programmatic goals in all aspects of our work:

  • Create partnerships between those receiving care and those providing and managing care
  • Promote autonomy, independence, and function to the maximal extent possible for all our members
  • Provide responsive, continuous care that effectively reduces secondary medical complications and substitutes support, home and community services for institutional care when appropriate
  • Contain and stabilize medical costs

History

Commonwealth Care Alliance, Inc. (CCA) is a not-for-profit care delivery system committed to providing integrated health care and related social support services. Created in 2003, CCA is a “consumer-governed” organization offering a full spectrum of medical and social services for people with complex needs covered under Medicaid and for those “dually eligible” covered by both Medicaid and Medicare, including:

  • older adults (65+)
  • individuals with serious physical, cognitive, or chronic mental illness
  • children with special needs

CCA is organized as a "consumer-governed care system” to ensure that the empowered consumer voice is built into all of our activities. The fact that the founding partners of CCA are Community Catalyst (CC), Health Care for All (HCFA) and Boston Center for Independent Living (BCIL) attests to this commitment, and thus fundamentally breaks new ground for the role of advocacy. Health Care For All (HCFA) and Boston Center For Independent Living (BCIL) serve as Commonwealth Care Alliance's Corporate Members; in this role these two organizations select CCA's Board of Directors and have established the organizations bylaws.

Clinical System Design

Although the characteristics of the varied populations to be served by CCA are quite different, there are common care system principles that are key to improving care and managing costs. These principles can be summarized as follows:

  • A mission to serve special populations
  • Specialized Clinical care programs
  • Selected primary care networks with expertise in the management of those with special needs
  • Team approach to care management by supporting the primary care clinician with nurse practitioners, nurses, behavioral health practitioners
  • Care Coordination by the primary care team to optimize the management of medical and psychosocial issues and promote stability
  • 24 hour /7 day per week access to care providers
  • Clinical information systems to support the entire network
  • Promotion of enrollee empowerment and participation in care planning
  • Flexible benefit design to provide care in the most appropriate setting, whether community or facility

Contact Us

For additional information on any of our programs, please contact our member services department Monday – Friday from 8:00AM – 5:00PM.

Senior Care Options (SCO)

Member Services Department
30 Winter Street, 11th floor
Boston, MA 02108
1-866-610-2273 (toll-free)
1-866-322-7357 (TTY)
1-617-426-3097 (Fax)

Commonwealth Care Connection

Member Services Department
30 Winter Street, 11th floor
Boston, MA 02108
1-800-311-9529 (toll-free)
1-866-322-7357 (TTY)
1-617-426-3097 (Fax)